Pulse Deck Legal

Refund and Cancellation Policy

This policy explains how hosted checkout purchases, credit grants, in-app research access, and charge disputes are handled on Pulse Deck.

Before payment confirmation

If a hosted checkout has not yet been paid, you can close it without completing the purchase or contact support if an incorrect checkout was generated.

After digital delivery

StockMatch cards and passes are supplied immediately after verified payment. Refunds are generally limited after cards are used or pass access begins, except where law requires otherwise or a payment was duplicated, fraudulent, or processed incorrectly.

Used benefits and reversals

A full refund or chargeback revokes remaining cards and pass access. If purchased cards were already consumed, the account may carry a card deficit and temporary purchase hold so the same digital benefit cannot be used after its payment is reversed.

Chargebacks and abuse

Fraudulent or reversed payments may lead to credit reversal, access suspension, or account restriction while the case is reviewed.

Consumer rights

Nothing in this policy overrides non-waivable consumer rights that apply under the laws governing your purchase.

Customer support

Support email: support@pulsedeck.net / Refund review window: 7 business day review target